Cancellation Policy

Order Cancellations — www.cinebels.com

At Cinebels, we take great care to ensure every order is picked, packed, and dispatched as efficiently as possible. Because we deal in high-value, imported audio products, our fulfilment process begins immediately upon order confirmation — which means the window for cancellation is limited. Please read this policy carefully before placing your order. If you have any doubts about a product or configuration, we encourage you to speak with our team first — we would rather help you make the right decision than process a cancellation.

AT A GLANCE

CANCELLATION WINDOW
Immediate
contact us right away
REFUND ON APPROVED CANCELLATION
7–10
working days
DISPATCHED ORDERS
Not eligible
see returns policy

1. WHEN CANCELLATION IS POSSIBLE

Before the order is processed — act immediately

A cancellation request may be considered only if it is received before your order has been processed by CPL. Once an order is placed on www.cinebels.com, our fulfilment team begins processing it — this can happen within hours of confirmation, including on the same business day. If you wish to cancel, please contact us immediately after placing the order. The sooner you reach out, the better the chance we can intervene before processing begins.

Please note that submitting a cancellation request does not guarantee that the cancellation will be approved. CPL will assess the status of the order at the time the request is received and respond accordingly. All cancellation decisions are at the sole discretion of CPL.

Before the order is processed — act immediately

A cancellation request may be considered only if it is received before your order has been processed by CPL. Once an order is placed on www.cinebels.com, our fulfilment team begins processing it — this can happen within hours of confirmation, including on the same business day. If you wish to cancel, please contact us immediately after placing the order. The sooner you reach out, the better the chance we can intervene before processing begins.

Standard orders

May be eligible for cancellation if requested immediately after placement and before the order has been processed. Contact us by phone for the fastest response.

Special or custom orders

Orders placed for special configurations, custom installations, or items sourced on request are non-cancellable from the moment of order confirmation.

2. WHEN CANCELLATION IS NOT POSSIBLE

  • Once the order has been processed by CPL — even if it has not yet been dispatched — cancellation is at CPL's sole discretion and may not be possible.
  • Once the order has been dispatched and is in transit, cancellation is not possible under any circumstances. Please refer to our Delivery & Returns Policy if the product arrives with a defect or damage.
  • Orders for special configurations, custom-sourced products, or items ordered on request cannot be cancelled at any stage.
  • Orders where payment has been partially or fully applied through a promotional code, cashback, or loyalty credit may not be eligible for cancellation.

3. HOW TO REQUEST A CANCELLATION

Time is critical when requesting a cancellation. We strongly recommend calling us first, followed immediately by a written request via email so there is a clear record of your cancellation request and the time it was received. Requests submitted only through social media, chat, or any channel other than those listed below will not be considered valid.

  • Call us immediately on +91 93413 30907 (Mon–Sat, 11am–6pm) and inform our team that you wish to cancel your order. Have your order number and registered email address ready.
  • Follow up with an email to cinebels@cineramagroup.com with the subject line 'Cancellation Request — [Your Order Number]'. Include your full name, order number, contact number, and the reason for cancellation.
  • CPL will assess the status of your order and respond within one working day to confirm whether the cancellation can be approved. If approved, you will receive a cancellation confirmation by email.
  • 4 If your cancellation is approved, a refund will be initiated to your original payment method within 7 to 10 working days of the confirmation. The exact timeline may vary depending on your bank or payment provider.

4. REFUNDS ON APPROVED CANCELLATIONS

Full refund to original payment method

If a cancellation request is approved by CPL before the order is dispatched, a full refund of the order value will be processed to the original payment method used at the time of purchase. No deductions will be made for standard orders cancelled before dispatch. Shipping charges, if already incurred by CPL at the time of the cancellation request, may be deducted from the refund amount at CPL's discretion.

  • Refunds are processed within 7 to 10 working days of the cancellation confirmation. Working days refer to Monday through Saturday, excluding public holidays.
  • The refund will be credited to the same payment method used at checkout — credit card, debit card, UPI, net banking, or wallet, as applicable.
  • CPL is not responsible for delays caused by banks or payment gateways once the refund has been initiated from our end. Please allow an additional 3 to 5 working days for the credit to reflect in your account.
  • If payment was made via COD and the order is cancelled before dispatch, a refund will be processed via bank transfer to the account details provided by the customer.
  • Promotional discounts, coupon codes, or cashback applied to an order are non-refundable and will not be reinstated upon cancellation.

5. IF YOUR CANCELLATION REQUEST IS DECLINED

If CPL is unable to approve your cancellation because the order has already been processed or dispatched, we understand this can be frustrating. Please allow the delivery to be completed. If the product arrives in a defective or damaged condition, our Delivery & Returns Policy provides a clear process for raising a claim within 24 hours of delivery. If the product is in good working condition but you no longer wish to keep it, please note that Cinebels does not accept returns for change of mind — only for products that are defective or damaged upon arrival. We strongly recommend contacting our team before placing an order if you have any uncertainty about the product.

Product arrived defective?

Report within 24 hours of delivery to cinebels@cineramagroup.com. See our Delivery & Returns Policy for the full process and conditions.

Still unsure before ordering?

Call us or visit a showroom. We would rather spend an hour helping you choose correctly than have either of us deal with a cancellation.

6. CANCELLATION REQUESTS & CUSTOMER CARE

Cinerama Private Limited (Cinebels) — Customer Care

16A Industrial Suburb, 2nd Stage, Goraguntepalya

Yeshwantpur, Bangalore – 560022, India

Email: cinebels@cineramagroup.com

Phone: +91 93413 30907 | Office: +91-80-23370515 (Mon–Sat, 11am–6pm)

Web: www.cinebels.com

This cancellation policy is subject to change without prior notice. CPL recommends reviewing the current policy at www.cinebels.com at the time of purchase. This policy is to be read in conjunction with our Delivery & Returns Policy, Shipping Policy, and Warranty Policy, all of which are available at www.cinebels.com. This policy is governed by the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.