Returns & Delivery Policy

Cinebels is committed to making your shopping experience hassle-free with a clear and straightforward returns process

WHAT CAN BE RETURNED?

Defective or damaged products only

Only products that arrive in a defective or damaged condition are eligible for return. These will be replaced with the same product, subject to the conditions below. All return claims must be raised within 24 hours of delivery by emailing cinebels@cineramagroup.com. Claims after this window fall under the applicable warranty policy.

TIP

We recommend recording a video while opening your package — this significantly speeds up the returns process

RETURN CONDITIONS

  • The product must be unused and in its original condition, with all price tags, labels, manuals, warranty cards, and original packaging intact.
  • Proof of purchase from www.cinebels.com is required for any return claim to be accepted.
  • For shortage claims, the shortage must be noted and signed on the proof of delivery copy and handed back to the delivery person at the time of receipt.
  • Read the user manual before operating the product. Incorrect use may void the warranty.
  • Products that have been opened and used are not eligible for return.
  • Returning a product not purchased from www.cinebels.com may result in legal action.

HOW TO INITIATE A RETURN

  • Contact us at cinebels@cineramagroup.com with your order details and a description of the issue. Include photos or video of the damage if possible.
  • Our team will get in touch with you and initiate a pickup once you confirm.
  • Pack the product in its original packaging with all accessories, manuals, warranty cards, and invoice included.

TIMELINE & WARRANTY

Up to 10–15 working days

Replacement processing begins as soon as we receive the original product. The full replacement process can take up to 10–15 working days from receipt.

Manufacturer warranty

All products sold on www.cinebels.com are original and authentic and carry the manufacturer's stated warranty. Cinerama Pvt Ltd, owner of Cinebels, is the sole authorised