Product Warranty Policy

Limited Manufacturer Warranty — Cinebels Products in India

Cinerama Private Limited (hereafter "CPL"), trading as Cinebels, is the authorised distributor for select international audio brands in India. CPL warrants to the original retail purchaser that all Cinebels products imported and sold by CPL through www.cinebels.com or any authorised Cinebels dealer will be free from defective materials and workmanship for the applicable warranty period from the date of original purchase, subject to the terms, conditions, and limitations set out below.

1. IMPORT REQUIREMENT & ELIGIBILITY

Products must be imported by Cinebels

This warranty applies exclusively to products that have been imported into India by CPL (Cinebels). Products purchased outside India, imported privately, or sourced through any channel other than CPL or an authorised Cinebels dealer are not covered under this warranty. The warranty is valid only for products purchased and used within India.

CPL is the sole authorised distributor in India for the following brands: Klipsch, Jamo, Onkyo, Onkyo, and Integra. Products from these brands are eligible for warranty service only when purchased through www.cinebels.com or an authorised Cinebels dealer, and only when the product was imported by CPL.

2. WARRANTY PERIODS BY PRODUCT TYPE

Product / Brand Warranty Period Notes
Passive speakers & enclosures 2 Years Speakers without built-in amplification; includes cabinets, drivers, and passive crossovers.
Electronics & amplification 1 Year Includes AV receivers, amplifiers, soundbars, and all active electronics.
Open box / B-stock 90 Days Products sold as open-box or B-stock carry a 90-day warranty from date of purchase.

The warranty period commences on the date of original retail purchase as stated on the invoice. The warranty period is not extended if the product is repaired or replaced under warranty. Specific product warranty details will be stated on the product page and invoice at the time of purchase. In the event of any inconsistency between the above table and the invoice, the invoice shall prevail.

3. WHAT THIS WARRANTY COVERS

Defects in materials and workmanship

This warranty covers manufacturing defects in materials and workmanship that arise during normal, intended use of the product within the applicable warranty period. If a covered defect is confirmed, CPL will, at its sole discretion, either (a) repair the defective product at no charge for parts or labour, or (b) replace the product with the same or an equivalent current model of equal or greater value. If the original model is no longer available, CPL may substitute a current model of equal or greater value at its sole discretion.

4. WHAT THIS WARRANTY DOES NOT COVER

  • Damage or failure resulting from improper installation, storage, or transportation
  • Misuse, abuse, accident, neglect, mishandling, or operation contrary to the instructions provided in the product manual. Note: incorrect operation of a product can render this warranty void.
  • Cosmetic damage including scratches, dents, chips, broken or cracked plastic, and paint damage.
  • Damage caused by service, repair, or modification performed by any person or entity other than an authorised CPL service centre.
  • Damage caused by service, repair, or modification performed by any person or entity other than an authorised CPL service centre.
  • Products with altered, defaced, or removed serial numbers.
  • Damage caused by operating the product outside its specified environmental or electrical ratings.
  • Normal wear and tear from regular use and environmental deterioration.
  • Consequential or incidental damage to other equipment, components, or property arising from a product defect.
  • Products not purchased from www.cinebels.com or an authorised Cinebels dealer in India.
  • Products not imported into India by CPL.

5. DEAD ON ARRIVAL (DOA) & DELIVERY DAMAGE CLAIMS

Report within 24 hours of delivery

Any claim for a product that is Dead on Arrival (DOA), damaged upon receipt, or has a shortage in the delivered package must be reported to CPL by email at cinebels@cineramagroup.com within 24 hours of delivery. Claims received after this window will not be eligible for DOA treatment and will instead be assessed under the standard warranty process.

  • For a DOA claim to be accepted, the product must be unused and unopened, or opened solely to inspect the contents. Evidence of use will disqualify the claim.
  • Videography of the unboxing process is strongly recommended, as it significantly expedites the assessment of DOA and delivery damage claims.
  • For shortage claims, the shortage must be noted and signed on the proof of delivery copy and returned to the delivery person at the time of receipt
  • CPL will assess valid DOA claims and arrange for replacement or repair at its discretion.

6. REQUIRED DOCUMENTATION

  • Original purchase invoice or receipt clearly showing the purchase date, place of purchase, product model, and serial number.
  • Proof that the product was purchased from www.cinebels.com or an authorised Cinebels dealer in India.
  • The product serial number must be intact, unaltered, and match the details on the invoice.
  • Any additional documentation requested by CPL's service team to substantiate the warranty claim.

Please retain your original purchase invoice for the full duration of the warranty period. Warranty claims cannot be processed without valid proof of purchase. CPL reserves the right to decline any claim where adequate documentation cannot be provided.

7. HOW TO MAKE A WARRANTY CLAIM

  • Contact CPL's customer care team at cinebels@cineramagroup.com or call +91 93413 30907. Provide your order details, product model, serial number, proof of purchase, and a clear description of the defect.
  • CPL will review your claim and advise on next steps. Do not ship any product to CPL without prior written authorisation — unauthorised returns may not be accepted.
  • If authorised for return, pack the product securely in its original or equivalent packaging. Include all original accessories, manuals, and a copy of your purchase invoice.
  • Ship the product to the authorised service address provided by CPL. All inbound shipping costs, packaging, and insurance are the responsibility of the purchaser.
  • CPL will inspect the returned product. If the defect is covered, CPL will repair or replace the product and return it to you. Return shipping of the repaired or replaced product within India will be covered by CPL. If the defect is not covered, CPL will advise on chargeable service options.

8. CONDITIONS THAT VOID THIS WARRANTY

  • This warranty is non-transferable and becomes null and void if the product is sold, gifted, or transferred to any person other than the original retail purchaser
  • The warranty is void for products with altered, defaced, or missing serial numbers.
  • The warranty is void for products not imported into India by CPL.
  • The warranty is void if the product has been serviced, modified, or repaired by any person or entity other than an authorised CPL service centre.
  • Incorrect operation of the product as described in the product manual may render the warranty void. Customers are advised to read the user manual thoroughly before operating the product.

9. LIMITATION OF LIABILITY

CPL's responsibility under this warranty is strictly limited to the repair or replacement of the defective product as described above. CPL does not accept liability for any special, indirect, incidental, punitive, or consequential damages or losses — including but not limited to loss of use, loss of data, loss of revenue, or damage to other property. The maximum liability of CPL under this warranty shall in no event exceed the original purchase price paid for the product.

All express and implied warranties for the product, including any implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the applicable warranty period. Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 2019 (India) or other applicable laws that cannot be lawfully excluded.

10. WARRANTY SERVICE CONTACT

Cinerama Private Limited (Cinebels) — Customer Care

16A Industrial Suburb, 2nd Stage, Goraguntepalya

Yeshwantpur, Bangalore – 560022, India

Email: cinebels@cineramagroup.com

Phone: +91 93413 30907 | Office: +91-80-23370515 (Mon–Sat, 11am–6pm)

Web: www.cinebels.com

Disclaimer: Warranty terms are subject to change without prior notice. It is recommended that customers confirm the applicable warranty terms with Cinebels at the time of purchase or when initiating a warranty claim. This policy is governed by the laws of the Republic of India. Any disputes arising under this warranty shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.