CPL is responsible for the complete fulfilment of all orders placed on www.cinebels.com. This includes order processing, invoicing, receipt of payment, dispatch, and delivery to the customer's specified address. All orders are shipped by the method indicated at the time of purchase. If CPL determines that an alternate shipping method is required, no additional charges will be passed on to the customer.

Standard delivery: 7–10 working days

Orders placed on www.cinebels.com are typically delivered within 7 to 10 working days from the date of order confirmation. Working days refer to Monday through Saturday, excluding public holidays. Delivery timelines are estimates and may vary depending on the delivery location, product availability, logistics conditions, and other factors outside CPL's control.

When the clock starts

The delivery timeline begins from the date of order confirmation and payment clearance, not from the date the order is placed.

Delays beyond our control

CPL is not liable for delays caused by force majeure events including weather, strikes, government actions, traffic disruptions, or other unforeseen circumstances.

Delivery is subject to pincode serviceability

Cinebels delivers to select locations across India. Delivery serviceability is determined by the customer's pincode and will be clearly indicated at the time of purchase on the product or checkout page. If your pincode is not serviceable at the time of ordering, CPL will notify you and work to find an alternate arrangement where possible.

Shipping charges are applicable

Shipping charges are applicable on orders placed through www.cinebels.com and will be clearly displayed at checkout before the order is confirmed. The applicable charge depends on the product, delivery location, and order value, and is subject to change.

Free shipping

Free shipping may be available during seasonal sales, special promotions, or when a valid coupon code is applied at checkout. Eligibility will be displayed at the time of purchase.

Shipping charge visibility

All applicable shipping charges are shown clearly at checkout. You will always see the total shipping cost before confirming your order — there are no hidden charges

Cash on delivery (COD) & partial COD

Cash on Delivery (COD) and Partial COD options may be available for select orders. Availability is subject to the season, current promotions, and the customer's order and purchase history with Cinebels. These options, where available, will be displayed at checkout. CPL reserves the right to approve or decline COD requests at its discretion.

Inspect your order at the time of delivery

Customers are strongly advised to inspect the outer packaging and, where possible, the product itself at the time of delivery. If the package appears damaged or tampered with, please note your observations on the proof of delivery copy before accepting or rejecting the shipment.

Once your order is dispatched, CPL will endeavour to share shipment tracking details via email or SMS to the contact information provided at the time of purchase, where such tracking is made available by the logistics partner. For any queries regarding the status of your shipment, please contact us at cinebels@cineramagroup.com or call +91 93413 30907

Cinerama Private Limited (Cinebels) — Customer Care

16A Industrial Suburb, 2nd Stage, Goraguntepalya

Yeshwantpur, Bangalore – 560022, India

Email: cinebels@cineramagroup.com

Phone: +91 93413 30907 | Office: +91-80-23370515 (Mon–Sat, 11am–6pm)

Web: www.cinebels.com

* The 10–15 working day figure refers to the replacement timeline under the Delivery & Returns Policy, which begins once the returned product is received by CPL. It is not a shipping timeline. Shipping terms, charges, delivery timelines, and COD availability are subject to change without prior notice. CPL recommends confirming current shipping terms at the time of purchase. This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.